What information do we collect?
We collect information from you when you register on our website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, communicate with us or apply for a position.
When ordering or registering on our site, as appropriate, you may be asked to enter necessary information such as your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website experience and offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your service requests and support needs)
- To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails. If you have provided us with a separate email address provide for order processing, then this email address will only be used to send you information and updates pertaining to your order.
- In case of an application: to judge if you are or might be a suitable candidate.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails: we include detailed unsubscribe instructions at the bottom of each of these emails.
How do we protect your information?
We implement a variety of security measures as well as processes and procedures to maintain the safety of your personal information, whether you are placing an order or access your personal information or with any other communication activity.
For our web store, we offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database, only to be accessible by those authorized with special access rights to such systems and who are required to keep the information confidential.
After a transaction, your private information (credit card data, social security numbers, financials, etc.) will not be kept on file for more than 60 days unless such data is required for automatic extension of subscriptions and services.
Yes; cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the sites or service provider’s systems to recognize your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function (properly). However, you can still place orders by contacting us directly.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties with the exception of trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties contractually agree to keep this information confidential. We may also release your information when we believe release is appropriate or obligatory to comply with the law, enforce our site policies, or protect our or other’s rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How long do we keep your information?
We do not store your personal data for longer than is legally permitted or necessary, whichever occurs first, for the related processing purposes. The storage period depends on the type of personal data, the purposes and the applicable law and therefore varies per use. We erase personal data after the above described storage period or after your request to erase your personal data.
What are your rights?
We comply with the General Data Protection Regulation (GDPR). You can always ask to see, transfer, correct and/or erase your personal data that is processed. You can do this at any time by sending a request via the “contact” page of our website. In order to process your request, we will require (and therefore process) your name, contact details and correspondence.
California Online Privacy Protection Act Compliance
Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act); we do not willingly and or knowingly collect any information from anyone under 13 years of age. Our website, products and services are all directed to persons who are at least 13 years old or older.