A Message from Our CEO

Dear Water Utility Executive:

As water utilities, your work and your passion are the lifeblood of our economy and society. But a perfect storm is brewing that could impact the continuity and long-term sustainability of your water infrastructure systems and delivery of expected service levels to your customers. The pandemic has combined with extreme weather events like hurricanes, droughts and firestorms to create a maelstrom of tightening budgets, staff and revenue reductions, decreasing capital spending, growing workloads, and widening infrastructure investment gaps. Ensuring continuity of operations without disruption has never been more important or more challenging.

Digital Water Works can help you quickly bring together the best tools to meet this challenge by tapping digital twin’s unmatched ability to automate and optimize water infrastructure management. Our cost-effective, quick-to-implement digital twin solution gives you greater 24/7/365 remote visibility, continuity, and resilience; strengthens sustainability of your critical water utility infrastructure systems; offers continuous monitoring and control of your operating assets with automation and intelligent alerts; alerts you when an asset will need to be repaired or retired; and automatically identifies and prioritizes assets at highest risk of failure and determines the most risk-cost-effective option for asset life, helping you prevent disruptions, minimize downtime, and allocate expenditures to yield the greatest return on investment, extend asset life, and improve customer service. It also helps to permanently reduce production, chemical, maintenance, emergency and operational costs; conserve energy; audit your water supplies, quantify and value your losses, and devise cost-effective control programs; reduce non-revenue water to the maximum extent possible by minimizing leaks and unbilled and underbilled accounts; and lets you instantly achieve better financial ratings and lower financing costs; and generate new income to offset revenue shortfalls, reducing the need to raise customer rates. Lower costs and increased revenues translate into larger working funds (cash flows) for your utility.

Working through server-based technology, our digital twin solution makes your data instantly accessible to your enterprise, anywhere and anytime, and from any device. It lets you realize the possibilities offered by the Fourth Industrial Revolution by seamlessly capturing data from sensors, SCADA, manufacturing equipment and other devices, GIS, simulation and modeling, asset and work order management, billing and other systems and transforms it into real-time insights and actionable knowledge you can use to reduce costs, generate new revenue streams, extend asset life, increase production capacity, optimize operations and capital expenditure, and more. And we can get you started quickly with fast and easy implementation. Simply put, our advanced digital twin solution is the one essential technology needed to enable you to provide uninterrupted quality services and keep your communities safe.

Whether you are a small, medium or large water utility, our powerful and affordable digital twin solution is easy to learn and use, so you can immediately reap its rewards. And I bring to you our personal commitment and unwavering dedication to the ultimate goal of your business success.

Please contact us and start a digital twin revolution in your organization. It could be the most rewarding move you ever make.

We look forward to hearing from you.

With my best wishes,


Paul F. Boulos, Ph.D., BCEE, Hon.D.WRE, Dist.D.NE, Dist.M.ASCE, NAE
Chief Executive Officer
Digital Water Works, Inc.